SUCCESSFUL CUSTOMER SERVICE IN VIETNAM: The ILLIES GROUP expands its After-Sales-Service for the local Textile Industry

After only two years in operation, our Service Station in Ho Chi Minh City has reached its capacity limit. Since March 2015 business partners are increasingly using our individual service offerings. These range from commissioning and maintenance of new machines, through the trade and temporary storage of spare parts, to extensive mechanical and electronic machinery repairs for the local textile industry.

Due to the rapidly expanding business in Vietnam, the ILLIES GROUP is enlarging the facilities of their Service Station in Ho Chi Minh City from 300 m² to 610 m². With the doubling of the total area, repair capacities will increase and new services will be added.

A total of 20 employees are now active in the service team in Hanoi and Ho Chi Minh City. The service range of our technical specialists in Vietnam covers the entire textile chain, starting with machines for the production and treatment of synthetic and natural fibers, fabric production through warp knitting, weaving and circular knitting machines, manufacturing plants for the production of technical textiles, as well as dyeing and finishing machinery.

The team members of ILLIES ENGINEERING VIETNAM are constantly visiting our customers in order to inspect and verify their spare part requirements and to perform maintenance works. Our on-site Service Station provides a quick order placement procedure and also offers important additional services such as custom clearance and payment in local currency. Together with the convenient door-to-door delivery this wide-ranging service ensures a high level of customer satisfaction.

To find more about the ILLIES Service Station in Vietnam, please visit our website Showcases.

Opening ceremony of the ILLIES Service Station in Vietnam
Entrance area of the Service Station
View at the working team of ILLIES Engineering Vietnam
The team of ILLIES Engineering Vietnam